How to read your waste bill

You can learn more about the content of the waste management invoice in the instructions for reading the invoice. As of September 2025, HSY’s invoices will no longer include the traditional bank transfer section. You will continue to find all the information you need to pay an invoice on the invoice itself.

1. When contacting HSY’s customer service in matters related to invoicing, use the identification information in this section. You need a customer number and/or a waste service number. 
   
   
2.  You can find all the invoicing period’s collection times by waste types in the summary of the invoice. Waste management fees for consumer clients include VAT, which is displayed as additional information next to the invoice total.
   
   
3. The fees for housing cooperatives, communities and companies are displayed without VAT on the invoice rows. The total VAT will be displayed on its own row before the overall invoice total.
   
   
4. Contact HSY’s customer service if you have any questions about the invoice amount or matters affecting it.
   
   
5. As of 1 September 2025, invoice reference numbers are invoice-specific. Pay each invoice by using the reference number of the invoice in question. 
   
   
6. You can find the account numbers for paying an invoice here.
   
   
7. Contact Ropo Suomi Oy’s customer service if you have any questions about paying an invoice. 

8. The invoicing period’s collection times can be found in the invoice itemisation.

9. Excess waste and its collection times are separate. 

10. The rental fees for waste containers are weekly rentals that are charged by each starting week. The number of collection times of waste containers applies to the invoicing period.