Customer service

Contact form to the customer service 


Water supply fault emergency and automatic notifications of disturbances tel 09 1561 3000, serves 24/7


Telephone service 09 1561 2110


  • On weekdays from 8.30 a.m. to 3.30 p.m.

Customer service:

  • Mon, Wed and Fri from 8.30 a.m. to 3.30 p.m.
  • Tue from 8.30 a.m. to 11.00 a.m.
  • Thu from 1.00 p.m. to 3.30 p.m.

Please note!

Customer service is closed due to training on Friday April 16th from 11.00 a.m. to 3.30 p.m. We apologize for any inconvenience.


When dealing with billing or contract issues, you will need the customer number and contract number displayed in the upper right corner of the invoice.

Ilmalantori 1, 00240 Helsinki

If you are unable to deal with us electronically or by telephone, you can make an appointment with an expert. Please book an online appointment first. Make a reservation by phone 09 1561 2110. Make sure you have the necessary documents.

Check out publications, reports and brochures. You can download or order them, for example, for the use of the residents of your housing association. Publications and reports