Strategy and sustainability

Together we will make the Helsinki metropolitan area the most sustainable urban area in the world. We are Finland’s largest public operator in the environmental sector and provide waste management and water supply services to more than one million residents in the Helsinki metropolitan area. In addition, we are responsible for air quality information, produce geographic information on the development of the region and promote climate work.

Strategy

HSY’s vision is to together make the Helsinki metropolitan area the most sustainable urban area in the world. This goal will be achieved by operating as a pioneer in environmental responsibility and resource efficiency, as well as through high operational reliability, smooth services, and stable finances. Our strategy extends to 2025.

Our strategic objectives

We are a pioneer in environmental responsibility and resource efficiency. We aim for carbon neutrality by 2030.  We will reduce our energy consumption and increase our renewable energy production, as well as increase the recycling and recovery rate of waste, materials, and nutrients.

We invest in smooth services. Our electronic services are available around the clock every day of the week, and we will shorten our response and processing times.

High operational reliability is achieved by guaranteeing reliable and timely waste management and water supply services and by producing regional environmental information. We secure uninterrupted water supply services for more than one million residents and are increasingly prepared for serious disturbances. 

We keep our finances stable. Our procurement and services are cost-effective and promote sustainable development. We take care of the reliability of water supply.

Enabling factors for achieving the objectives

We are a promoter of a good working life. We promote good management and leadership as well as employee job satisfaction by developing our work and interaction culture. We invest in the development and renewal of expertise.

We are Finland’s largest public operator in the environmental sector and actively make an impact through information. We encourage residents towards sustainable urban life through communication and advice. We cooperate actively with municipalities, universities and scientific communities, as well as in international networks.

We are an active user of new technology. We utilise digitalisation and new technology to improve our services and promote knowledge-based management. We produce open data and actively promote its utilisation.

We build cooperation by carrying out active research and development work with the cities, companies, research institutes and residents in the region. We promote the circular economy and stormwater management, as well as climate and air quality work with our owner municipalities and partners. We are also developing platform-based cooperation. Examples include the Ekomo eco-industrial centre and air quality monitoring sites.

Activity management system

The activity management system enables us to systematically take into account and implement quality, safety, and environmental aspects in our operations.

HSY’s activity management system meets the international quality and environmental requirements ISO 9001:2015, ISO 14001:2015 as well as the occupational health and safety requirements ISO 45001:2018. Bureau Veritas Certification has issued certificates for all three standards.

In addition to legal obligations, we also improve the state of the environment through voluntary measures. We monitor continuous improvement through internal and external audits and reporting, among other things.

Operating policy

The Helsinki Region Environmental Services Authority (HSY) municipal federation is Finland’s largest public operator in the environmental sector. We provide waste management and water supply services to more than one million residents in the Helsinki metropolitan area. In addition, we are responsible for air quality information, produce geographic information on the development of the region and promote climate work. Excellent service and products are based on identifying the needs, requirements and expectations of customers and important stakeholders. HSY’s mission is to act as an enabler for clean and sustainable urban life.  

We carry out our mission in accordance with our values.

Sustainably 

  • We comply with the obligations and requirements imposed by society and with the promises made to stakeholders in our operations while meeting the statutory requirements.
  • We invest in comprehensive risk management so that our operational reliability is high and the operation of water networks is optimised.
  • We are a pioneer in environmental responsibility and resource efficiency by improving material and energy efficiency in the area, increasing the recovery of waste, and reducing nutrient and greenhouse gas emissions.  
  • We further improve occupational safety. Our goal is to bring the number of accidents to zero through continuous improvement and the cooperation of all employees.

Open 

  • We improve the quality of products and services together with our customers and stakeholders.
  • We are aware of the environmental impacts of our operations and inform all our stakeholders of them openly and honestly.

Service-minded 

  • We actively build cooperation with residents, cities, companies and research institutes.
  • We develop customer processes to provide a good customer experience as well as reliable and timely services.

Renewal 

  • We actively develop our operations and try new things with an open mind.  
  • We promote the well-being of our staff by developing management and leadership. We ensure smooth work and the renewal of expertise.

Our vision for 2025: Together we will create the most sustainable urban area in the world.  

Sustainability

Sustainability is a key element of our strategy. We take the environment, people and finances, as well as the residents, municipalities and other operators in the Helsinki metropolitan area, into account in all our operations.

We are committed to the UN Sustainable Development Goals. The objectives of our social commitments are:

  • We are a pioneer in environmental responsibility and resource efficiency. Published in 2019.
  • We promote a good working life and cooperate extensively with our stakeholders. Published in 2020.
  • We plan and monitor our finances carefully and in such a way that they remain stable and we are able to pursue a sustainable rates policy. To be published in 2021.
  • We work closely with the cities and other operators in the region to build a sustainable urban area. We help residents and companies act for a sustainable environment. To be published in 2021.