Fault service 24 h

You can call our fault service number to report faults like water pipe leaks, water supply cuts and water meter leaks. The number also provides information on current problems that are being solved.

Fault service number: +358 9 1561 3000

Before calling, please ensure that the problem is not caused by maintenance work currently underway in your building. Also, please note that the property owner is responsible for clearing sewer blockages.

Water is heated in the building's heating system or the district heating network. HSY is not responsible for supplying hot water.

For cases in which a water pipe leak has caused damage, you can find more information under Water damage and application for compensation.