Customer service for Espoo and Kauniainen

Open Mon to Fri, 8:30 am to 3:30 pm
Invoicing and water metre readings vesilaskutus.espoo(at)hsy.fi
+358 9 1561 3620
Connection agreements
vesisopimus.espoo(at)hsy.fi
+358 9 1561 3630
Connection point statements and technical advice vesiliitos.espoo(at)hsy.fi
+358 9 1561 3635
Work orders +358 9 1561 3636
Notices of defects, Espoo +358 10 800 330
Notices of defects, Kauniainen  
 - office hours +358 9 1561 3790
 - outside office hours +358 50 64249 
Customer service fax +358 9 1561 3611

Customer service for Helsinki

Open Mon to Fri, 8:30 am to 3:30 pm
Customer service,
notices of defects during office hours
vesi.palaute(at)hsy.fi
tel. +358 9 1561 3010
fax +358 9 1561 3011
Notices of defects outside office hours +358 9 777 001
Connection service vesiliitos.helsinki(at)hsy.fi
tel. +358 9 1561 3030
Invoicing and water metre readings vesilaskutus.helsinki(at)hsy.fi
tel. +358 9 1561 3020
Payment control and collection +358 9 1561 3025
Water quality (office hours) +358 9 1561 3040 
Soil sales at Metsäpirtti +358 9 1561 3060

Customer service for Vantaa

Open Mon to Fri, 8:30 am to 3:30 pm
Free information hotline +358 800 98 101
Notices of defects during office hours +358 9 1561 3890
Notices of defects outside office hours +358 9 6949 351
Invoicing +358 9 1561 3820
Connection point notices +358 9 1561 3835
Connection agreements +358 9 1561 3830
Connection fees +358 9 1561 3832
Work invoices +358 9 1561 3825
Property connection work  
 - Eastern Vantaa +358 9 1561 3834
 - Western Vantaa +358 9 1561 3836

Communications

Communications Officer Heljä Franssila +358 9 1561 3009, +358 50 375 0786
Communications Officer Sanna Alku +358 9 1561 3183, +358 50 336 1240

Administration of the Operational Area

Director Jukka Piekkari +358 9 1561 3002, +358 50 555 5523
Secretary Merja Lumme +358 9 1561 3003

Key Personnel

Water Treatment
Head of Department Veli-Pekka Vuorilehto +358 9 1561 3291
Laboratory Manager Kirsi Hiillos +358 9 1561 3309
Network
Head of Department Ari Melakari +358 9 1561 3041
Head of Unit, Maintenance Jari Kallio +358 9 1561 3653
Head of Unit, Contract Work Sami Sillstén +358 9 1561 3165
Investments
Head of Department Tuomo Heinonen +358 9 1561 3042
Wastewater Treatment
Head of Department Tommi Fred +358 9 1561 3451
Head of Production Unit Mari Heinonen +358 9 1561 3187
Business Operations Support
Head of Department Pertti Heinonen
Deputy Head of Department Ilari Myllyvirta +358 9 1561 3224
Customer Service Director Tuija Loppi-Hakamäki +358 9 1561 3037
Legal Counsellor Miikka Pekkarinen +358 9 1561 3004